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Frequently Asked Questions - Korango Australia

Korango Australia - Frequently Asked Questions

What does Korango mean?

Korango's name was created from a twist on the word Kangaroo, an Australian animal. The word was rearranged to create an original name that instils the brands Australian heritage.

 

Where can I buy Korango products?

You can buy Korango online at https://www.korango.com.au

Korango distributes clothing to the following countries:

Korango is exclusively carried by independent boutiques throughout these countries and Korango will continue to extend it's reach as the company grows.

 

How do I become a Korango stockist?

Becoming a Korango stockist is easy. As long as you have a beautiful store you're in luck, just go to https://korango.com.au/pages/apply-to-be-a-wholesaler , fill out the form and one of the team with contact you!

 

Is there a Korango stockist near me?

The best way to find your local stockist is to go to https://www.korango.com/apps/stockists where you will find a map and list of all Korango's stockists.

If you cannot find a stockist in your area please shop online or alternatively contact admin@korango.com and the team will strive to find a Korango stockist close to you.

 

Does Korango ship internationally?

Yes, Korango ships internationally. If you're having issues with shipping when checking out please contact admin@korango.com who can assist.

 

Are Korango's sizes small?

All Korango’s products are vigorously tested before production is approved. Korango uses a universal standard sized mannequin set that were acquired through a company called Figure Form. These mannequins allow Korango to find the correct fit for all the garments that are designed and produced. 

https://www.figureforms.co.za/sizing

You can also check out our sizing guide here.

https://korango.com.au/pages/sizing-guide

 

Can I return my Korango product if I am not happy with it?

If your Korango product was purchased directly from the Korango website www.korango.com.au you are more than welcome to return any garment up to 90 days from purchase date if Korango's T& C's are followed, https://www.korango.com/pages/terms-and-conditions

If the garment was purchased from a boutique you are bound by the Terms and Conditions of the boutique the Korango product was purchased.

However if you feel the issue is something that the Korango team should know about please contact admin@korango.com

 

Can I get a refund from Korango if I purchased a faulty garment from a boutique?

No, however Korango will offer you a replacement item for the garment.

If you would like a refund you will need to check the boutique's Terms and Conditions from where you purchased the Korango product. 

  

Who owns Korango?

David and John De La Fontaine, twin brothers, own Korango. Prior to starting Korango David and John both worked for their Father's baby and children's wear company which was responsible for creating Australian iconic baby and children’s wear brands such as Kaboosh, Baby who, Humphrey’s Corner, Snuggletoes and more. These brands were stocked by independent brick and mortar stores and major department stores including David Jones, Myer, Target, Kmart and Big W.

   

Have another Korango Question that we haven't answered above?

Please contact admin@korango.com or call 03 87070881 and the team will assist you as best we can.